The Halifax as a brand is to change to Lloyds after serving customers for 173 years but what does this mean for its customers.

Halifax and Bank of Scotland have been part of Lloyds Banking Group since 2009.

Lloyds Banking Group confirmed on Wednesday, July 1, that the Halifax brand will change to Lloyds.

The Banking Group has reassured Halifax customers that there is nothing they need to do today and over the coming days and weeks, they will start to contact customers directly through trusted channels, including the Halifax app, online banking, email and by letter.

They have also confirmed account numbers and sort codes will stay the same as they are now.

Halifax mortgages will continue to be available through intermediaries until 2027, when Halifax Intermediaries will rebrand to Lloyds Intermediaries.

Jas Singh, CEO Customer Relationships said: “As Halifax changes to Lloyds, our Halifax customers will keep everything they know and love today – the same fantastic app design, the same friendly faces in our branches – even the same sort code and account number.

“But as Lloyds customers, they’ll get the best innovation and experiences we offer.

“Our Lloyds customers are already benefiting from a significant investment into propositions like Club Lloyds, Lloyds Premier, Lloyds Ultra and Lloyds Rewards, and now we’re really excited that Halifax customers can bank on Lloyds for more.”

The first change is that the Halifax brand will stop opening new accounts.

Existing Halifax customers will start to use the Lloyds app in the coming months and will see their accounts rebranded to Lloyds over time.

Halifax branches will be rebranded to Lloyds, meaning that Lloyds will continue to offer one of the largest branch networks in the UK today.

Lloyds Banking Group is committed to its role in the town of Halifax, and the wider Yorkshire and Humber region.

Lloyds recently made a £116 million investment its Trinity Road office in Halifax town centre, and the 3,000 colleagues based there will continue to play a key role in the Group’s future.

Since early 2025, customers of all brands have been able to manage their accounts across all Lloyds Banking Group branches and customers can already manage all their accounts in a single app or phone call.

This means that thousands of Halifax customers already manage their accounts through the Lloyds app and colleagues in both Halifax and Lloyds branches already serve customers of both brands.

There are no changes to previously announced plans for branches, and there are no role reductions as part of today’s announcement.

Throughout 2027, Halifax branches will either rebrand to Lloyds, or where there is another branch close by, customers will be served by an existing Lloyds branch in the same community.

There is no change to Bank of Scotland, which will continue to offer the same market leading experience and propositions, exclusively to customers in Scotland.