The Cumberland Building Society has entered into a strategic partnership with Tata Consultancy Services (TCS) to modernise core technology.

This collaboration marks a pivotal step in The Cumberland’s transformation plans that will ensure it continues to meet evolving customer needs.

Des Moore, Chief Executive at The Cumberland, commented:
“This partnership is about more than technology, it’s about aligning with a company that shares our values and commitment to customers, colleagues, and communities.

“For 175 years, our customers have been at the heart of everything we do. Ultimately, this transformation ensures we remain a strong and sustainable Society for the next 175 years.

“Our colleagues are excited to be working with TCS to provide a resilient modern banking solution for the benefit of our customers.”

The new banking solution will offer greater flexibility in how customers choose to manage their finances – whether online, by phone, or in branch – alongside the personal touch that sets The Cumberland apart.

Ian Stacey, Chief Information & Transformation Officer added: 
“This is an exciting partnership for The Cumberland, its members and colleagues.

“TCS has a proven reputation for delivering secure, modern and scalable banking solutions across the globe and their expertise makesthem the ideal partner for our transformation.

“By adopting their leading banking technology, our strategic partnership will enhance the customer and colleague experience.

“It will maintain our strength and sustainability with a banking solution that is modern, secure, and aligned with our long-term vision.”

The Cumberland will be modernising it core technology platforms with TCS BaNCSTM for Core Banking, TCS Digital Home Lending Solution for Mortgages, and Quartz for Compliance.

Amit Kapur, Head of UK & Ireland, TCS said: “We are delighted to partner with The Cumberland on their ambitious transformation journey.

“Our proven solutions will help create a seamless, flexible digital banking experience while reinforcing operational resilience and efficiency to support their continued success.”

The Building Society recently embarked on a programme of upgrades to its existing buildings with its flagship English Street branch reopening in 2024 and Egremont in 2025.